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Ask Our Specialists

All questions are answered by U.S. based licensed and experienced insurance professionals.

Q:I have a claim to submit by email. what is the email address I should use?

A:
You can submit a claim online(registration needed) https://worldtrips.my.site.com/MemberPortal Or send the claim form to [email protected]
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Q:unable to book wellness visit

A:
Hello, If you cannot register it online /safe-travels-insurance/wellness-register/ ,you will need to call the administrator Trawick for assistance and their number is +1(888)301-9289
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Q:Where is my declaration of insurance?

A:
You can download your confirmation of coverage letter in your MyAccount by clicking on Visa Letter. MyAccount: /myaccount/
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Q:I couldn't quote somehow. Could you tell me why?This is my Quote ID: 622823067028

A:
Check your school requirements the plans may not meet their requirements. Below are all of the plans available if we remove your school: https://ryugaku.brokersnexus.com/retrieve-insurance-quotes/?id=622830928022
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Q:I recently booked travel insurance using my forex card, which has since expired. I am now planning to cancel the insurance for my husband and child.Since the original payment method is no longer active, could you please confirm whether the refund can be issued to an alternative account that I can provide? As the card is expired, I am concerned that funds may not be credited back to it.Could you kindly advise on the available refund options in this situation and the procedure I should follow?

A:
If the funds cannot be returned the insurance will attempt to send a check. if you want to update the information for your refund please email [email protected]
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Q:Does the Atlas plan cover me if I am out of the country already?

A:
Atlas can be purchased even if you are at your destination. please view any Eligibility restrictions.
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DISCLAIMER: Information presented in our Questions and Answers section is generic and was deemed to be accurate at the time of response. Please use the answers as a guide and do not make decisions based on the answers. The answers presented may be outdated and altogether inaccurate currently or not relevant as the details provided such as the insurance terms and conditions, plan benefits, eligibility and coverage may have changed. Insubuy assumes no responsibility for relying on such answers. You should review the latest certificate wording of the insurance policy (available on this website) for the product you are considering for the latest and complete details. If there is any conflict between the answers provided here and the certificate wording, the details of the certificate wording will prevail.

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